FREQUENTLY ASKED QUESTIONS

For our regular plans, a technician will visit your property on a set day each week and clean up any waste in your garden. We are unfortunately unable to provide an arrival time, but this will likely be between 7am and 4pm. You will receive a text each morning letting you know that today is your service day and a text ten minutes prior to arrival.

If your garden is accessible, you do not need to be present.

We cover Harrogate, Knaresborough, Ripon, Wetherby and Boroughbridge. If you're not within these areas, please message us as we may be able to fit you in!

Unless the technician has previously met the dog, we advise to keep your pets indoors. Having a stranger in their garden can be distressing and both their safety and ours is our main priority.

The waste is double bagged and discarded in your outside bin.

Please let us know if this is the case and we can come to an agreement surrounding access.

We are happy to service houses where agressive or nervous dogs live. We do ask that the dog is kept indoors during the visit and we will send a text message ten minutes prior to arrival to let you know we are coming.

If we miss a visit due to adverse weather or public holidays, we still charge our normal service rate. This is due to the extra waste that will need to be collected the week after. If you would rather scoop the waste yourself for that week and receive a refund instead, please let us know and we'll happily refund. If we miss a scoop for any other reason, we will endeavour to visit your property on a different day of the same week.

We bill every four weeks and take card payments or bank transfers.

Yes! Please contact us if you have a referral.

We use a pet friendly deodoriser and sanitiser. Once dried, this is completely harmless to both pets and children.